Shipping policy

At EasyPaint, we take pride in delivering quality products efficiently and reliably. This Shipping Policy outlines how and when your order will be processed and delivered. By placing an order with us, you agree to the terms below, which form part of your contract with EasyPaint.

Shipping & Delivery

Shipping timeframes are based on the advertised dispatch date. During peak periods, such as sales or holidays, we may experience high order volumes. Orders are dispatched within 3–5 business days.

Standard UK Delivery: 3 to 8 business days after dispatch
Express Shipping: 2 to 5 business days after dispatch

We offer free standard shipping on all orders. You will receive an email confirmation once your order is dispatched and handed to Royal Mail, our primary last-mile delivery partner.

Note on Battery Products:

Orders containing lithium-ion batteries may require additional handling time due to UK shipping regulations. These products must be packaged and transported in compliance with legal safety standards, which may extend dispatch or delivery times slightly.

Estimated Delivery Times (Post-Dispatch)

You will receive tracking information once your order is shipped. Please allow up to 3 business days for tracking to become visible, particularly during busy periods or international transitions. Delays in tracking visibility are normal and may occur due to courier systems syncing, internal processing, or customs clearance.

By placing an order, you acknowledge that shipping updates may be subject to delays and acknowledge that delays may occur and do not automatically entitle you to a cancellation or refund, unless otherwise required by law.

All delivery timeframes are estimates and not guarantees.

In accordance with UK consumer law, if we fail to deliver your order within 30 calendar days (or the agreed delivery timeframe), you have the right to cancel the order and receive a full refund.

Shipping Delays & Customer Responsibility

EasyPaint is not responsible for delays arising from:

• Courier disruptions or backlog
• Incomplete or incorrect shipping information
• Customs procedures or import restrictions
• Natural events (e.g. adverse weather, strikes, natural disasters)

All delivery timeframes are estimates and not guarantees. If your order has not arrived within the expected window, please contact us in a timely manner. Claims for delayed orders made significantly after the delivery window without prior notice may not be honoured.

EasyPaint remains responsible for your order until it is delivered to the address you provided. If a parcel is marked as delivered but you have not received it, please contact us within 14 days so we can investigate.

Incorrect Shipping Information

Please carefully review all shipping details before completing your order. EasyPaint is not responsible for delays or losses due to incorrect or incomplete address information. Additional shipping fees may apply if an item is returned to us due to an address issue.

Failed Deliveries & Returned Orders

If a parcel is returned to us after a failed delivery attempt:

• We will contact you to arrange redelivery (additional charges may apply).
• If no response is received within 10 business days, we may cancel the order and issue a refund, less any redelivery costs incurred.
• If you cancel your order within the 14-day cooling-off period under UK consumer law, we will refund the standard delivery cost you paid. Express or upgraded shipping options are non-refundable.

International Orders & Customs

For international customers, import duties, taxes, or customs fees may be charged by your country upon delivery. These fees are the responsibility of the customer.

EasyPaint is not liable for delays caused by customs inspections or import restrictions.

Missed or Unfulfilled Orders

If you believe your order has not been fulfilled, please contact us within 20 business days of your order confirmation so we can assist you promptly. We are not liable for missed orders unless notified within this timeframe.

EasyPaint is not responsible for indirect or consequential losses resulting from missed or unfulfilled deliveries.

Need Help?

If you have any questions regarding your delivery or would like an update on your order, please contact our customer support team at help@ukeasypaint.com. We’re here to assist you.