Shipping policy
Last Updated: 1 July 2026
This Shipping Policy explains how Ultra Spray processes, dispatches and delivers orders placed on ultrasprayuk.com. It forms part of our Terms of Service. Nothing in it limits your rights under the Consumer Rights Act 2015 or, for customers in Ireland, under Irish and EU consumer law.
| Destination | Service | Cost | Estimated delivery (after dispatch) |
|---|---|---|---|
| United Kingdom | Standard Shipping (tracked) | Free | 2 to 5 business days |
| United Kingdom | Covered Express Shipping (tracked) | £12.99 | 1 to 3 business days |
| Ireland | Standard Shipping (tracked) | Free | 4 to 8 business days |
All orders are dispatched within 1 to 3 business days (Monday to Friday, excluding UK bank holidays). Delivery estimates start from dispatch.
1. Order Processing & Dispatch
Orders are processed and dispatched within 1 to 3 business days of order confirmation. Orders placed on weekends or bank holidays are processed from the next business day. During major sales dispatch can take slightly longer, and we will email you if your order will miss our stated dispatch time.
2. Delivery Areas, Rates & Timeframes
We deliver to addresses in the United Kingdom and Ireland. We do not currently ship to other countries. Rates and delivery estimates are set out in the table above and shown at checkout before you pay. Delivery is by Royal Mail or another tracked courier.
All delivery times are estimates. If we do not deliver within 30 days of your order, or by any date we have expressly agreed with you, you can cancel and receive a full refund.
3. Tracking
We email you a tracking link as soon as your order is dispatched. Please allow up to 2 business days for tracking to start updating.
4. Risk, Loss & Non-Delivery
We are responsible for your order until it is delivered to you or to someone you nominate. Risk passes to you on delivery.
If your tracking shows delivered but you have not received it, or your parcel has not arrived within the estimated time, please email us as soon as possible. We will investigate with the carrier and send a replacement or refund where the parcel is lost or damaged in transit. This applies to every order, whether or not you bought Shipping Protection.
Shipping Protection. Shipping Protection is an optional add-on at checkout. It covers loss, damage or theft of your parcel in transit, including parcels marked delivered but not received. To claim, email us within 30 days of the expected delivery date with your order number and, for damage, photos. Once your claim is approved we send a replacement or a full refund. Shipping Protection gives you a faster, simpler claim process and does not reduce your statutory rights.
5. Delays Outside Our Control
Delivery may sometimes be affected by events outside our reasonable control, such as carrier disruption, severe weather, strikes or customs checks. If this happens we will let you know, and if the delay is significant you can cancel and receive a full refund.
6. Delivery Information Supplied by You
Please check your delivery address carefully at checkout. If you spot a mistake, email us straight away and we will update it if your order has not yet been dispatched. We cannot be responsible for delays or non-delivery caused by an incorrect or incomplete address. Deliveries to the Scottish Highlands and Islands, Northern Ireland and other remote areas may take an extra 1 to 2 business days.
7. Failed Deliveries & Returned Parcels
If delivery fails, the carrier will usually leave a card or try again. If a parcel is returned to us, we will contact you to arrange redelivery. If we do not hear back within 14 days, we will cancel the order and refund the price paid. We may deduct the reasonable cost of the original delivery if the parcel was returned because of an incorrect address or because it was not collected.
8. Taxes, Duties & Import Charges
All prices are in pounds sterling (GBP) and include UK VAT where applicable. For deliveries to Ireland, any import VAT or customs charges that apply are shown at checkout before you pay. If a carrier asks you for a charge on delivery that was not shown at checkout, contact us before paying and we will sort it out.
9. Restricted Items
Lithium batteries. Ultra Spray sprayers come with lithium-ion batteries, which are classed as dangerous goods for transport. They are packed and shipped in line with UK dangerous-goods rules and sent by road only, never by air.
10. Cancellation & Returns
You can cancel your order within 14 days of delivery, and we also offer a 60-Day Satisfaction Guarantee. Full details, including who pays return postage, are in our Return and Refund Policy.
11. Contact Us
Ultra Spray Ltd, trading as Ultra Spray
Registered Office: Unit 7, East Moons Moat Industrial Estate, Oxleasow Road, Redditch, Worcestershire, B98 0RE, United Kingdom
Phone: +44 7460 018411
Email: support@ultrasprayuk.com
Support hours: Monday to Friday, 9am to 5pm UK time (excluding UK bank holidays). We aim to reply within 1 business day.