Refund policy
At EasyPaint, we are committed to delivering quality products and great service. If you are not entirely satisfied with your purchase, we offer a 90-day return policy from the date your order is delivered, in accordance with your rights under the Consumer Contracts Regulations.
Eligibility for Returns
To be eligible for a return, the item must meet the following conditions. You may handle and inspect the item as you would in a shop. However, we may deduct from your refund if the item is returned in a condition beyond what is necessary to establish its nature, characteristics, and functioning.
- All original packaging, accessories, and manuals are included
- You provide valid proof of purchase (e.g. order confirmation or receipt)
- The return request is submitted and approved before the item is returned
Unauthorised or unsolicited returns may not be processed.
How to Request a Return
To start a return, please contact our support team at help@ukeasypaint.com with your order number and details of the item(s) you wish to return. Once approved, we will provide return instructions and the return address.
Return postage costs are the responsibility of the customer, unless the item is confirmed to be faulty or incorrect.
Non-Returnable Items
The following items are generally non-returnable unless faulty:
- Sprayers or accessories that have been used beyond reasonable inspection (you may handle and inspect them as you would in a shop)
- Items marked as final sale or clearance
- Custom or made-to-order items
- Gift cards
If you are unsure whether your item qualifies for return, please contact our support team before sending anything back.
Damaged or Incorrect Orders
We ask that you inspect your order upon delivery. If your item is damaged, defective, or incorrect, please notify us as soon as possible, ideally within 48 hours of receipt. We will arrange a suitable resolution, which may include a replacement, repair, or refund.
Exchanges
We do not process direct exchanges. If you require a different item, please return the original (once approved) and place a new order separately.
Right to Cancel (UK Customers)
In accordance with the Consumer Contracts Regulations 2013, UK customers have the right to cancel their purchase within 14 days of receiving the goods, for any reason. You then have an additional 14 days to return the item. Refunds will be processed within 14 calendar days of receiving the returned goods or proof of return, whichever is sooner.
If you cancel your order within the 14-day cooling-off period, we will also refund the standard delivery cost you paid. Any additional express or premium shipping charges are non-refundable.
Refunds
Once your return is received and inspected, you will be notified of the approval status. If approved, your refund will be issued to your original payment method.
Please note that it may take additional time for your bank or payment provider to process and post the refund to your account.
If you have not received your refund within 14 calendar days of us confirming your refund, please contact us at help@ukeasypaint.com.
For any questions regarding this policy, please contact us at help@ukeasypaint.com. This policy does not affect your statutory rights.