Privacy policy

At EasyPaint ("we", "our", "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you interact with our website or services in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services, you acknowledge this Privacy Policy. This does not affect your statutory rights.

 

1. Who We Are

This website is operated by EasyPaint. For the purpose of UK data protection law, we are the "data controller" of your personal data.

EasyPaint Ltd 

Unit 7, East Moons Moat Industrial Estate, Oxleasow Road, Redditch, Worcestershire, B98 0RE, United Kingdom. 

 

2. How We Collect Your Information

We may collect personal information about you from the following sources:

a. Information You Provide Directly

  • Name, email address, phone number, billing and delivery address
  • Order details and payment confirmation (excluding full card numbers)
  • Any information you submit via contact forms or customer service

b. Information We Collect Automatically

Through cookies, pixels, and similar technologies, we may collect:

  • IP address
  • Browser and device details
  • Pages visited, session duration, and site interaction

c. Information from Third Parties

We may receive information from:

  • Payment processors (e.g. Stripe, PayPal)
  • Fulfilment partners and couriers
  • Marketing or analytics tools

3. How We Use Your Data

We use your information to:

  • Process and fulfil orders (legal basis: contract)
  • Manage your account and provide customer support (contract / legitimate interests)
  • Detect and prevent fraud or misuse (legal obligation / legitimate interests)
  • Send you updates, promotions, and service emails (consent / legitimate interests)
  • Comply with legal or regulatory obligations

You may opt out of marketing at any time using the “unsubscribe” link in our emails.

4. Cookies and Tracking Technologies

We use cookies to:

  • Recognise repeat visitors
  • Analyse website traffic and improve functionality
  • Provide personalised marketing (with your consent where required)

Non-essential cookies, such as marketing and analytics cookies, are only used with your explicit consent, which you can manage or withdraw at any time using our cookie banner or your browser settings. Full details are available in our Cookie Policy.

 

5. Sharing Your Information

We may share your data with trusted third parties, such as:

  • Payment service providers

  • Logistics and fulfilment partners

  • Customer support and email marketing platforms

  • Analytics and web optimisation services

  • Legal, accounting, or security partners

We do not sell or rent your personal data.

6. International Transfers

Your data may be processed outside the UK, including in countries that may not offer the same level of protection. Where applicable, we use appropriate safeguards such as the UK International Data Transfer Agreement (IDTA) or Standard Contractual Clauses (SCCs) to protect your information.

7. How Long We Keep Your Data

We retain your data only as long as necessary for:

  • The purpose it was collected for

  • Legal, accounting, or tax obligations

  • Resolving disputes or enforcing agreements

When no longer needed, your data will be securely deleted or anonymised.

8. Your Rights

Under the UK GDPR, you have rights which may include:

  • Right to access – Request copies of your personal data
  • Right to rectification – Correct inaccurate data
  • Right to erasure – Request deletion of your data
  • Right to restrict processing – Ask us to limit how we use your data
  • Right to data portability – Transfer your data to another provider
  • Right to object – Object to certain uses, including direct marketing
  • Right to withdraw consent – Where we rely on your consent

To exercise any of these rights, email us. We may need to verify your identity before fulfilling your request.

9. Children's Privacy

Our services are not directed to anyone under 18, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

10. Third-Party Links

Our website may contain links to other websites we do not control. We are not responsible for the privacy practices or content of those sites.

11. Security

We use appropriate technical and organisational measures to protect your data, but please note no method of transmission or storage is completely secure. Please do not share your passwords with anyone.

12. Complaints

If you have concerns about how we handle your personal data, you can contact us at help@ukeasypaint.com. If you are not satisfied, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO)

13. Contact Us

For any questions or privacy-related concerns, you can reach us at help@ukeasypaint.com